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Privacy Policy

December 4, 2021


Otis Innovation respects its user’s privacy. This Privacy Policy (Policy) explains how we collect personal information from those who visit our website and use our services and what we will and will not do with the information collected. 


We reserve the right to make changes to this Policy at any time and advise anyone interested in being up to date on any changes, visit this page frequently. If Otis Innovation choses to use personal information in a vastly different manner from which was stated when the information was initially collected, the user will be notified by email and given the option whether to permit use of their information for this purpose.


This Policy is for Otis Innovation and its data and information collection from the website It does not govern the collection and use of information by companies other than Otis Innovation. This includes any links or websites mentioned by Otis Innovation and advise visiting the privacy policies for these pages to understand their terms. 


This Policy informs you of the following:

  1. What personal information is collected from you through our website;

  2. Why we collect personal information;

  3. How we use the collected information and who it may be shared with;

  4. What options you have regarding the use of your data; and

  5. The security procedures in place to protect your information.  


What Information We Collect:


Every user can choose whether to disclose personal information to us, however if you elect not to share certain information, we may be unable to or choose not to register you as a user or provide products or services. The information this website may collect is:


  • Information provided voluntarily such as name, address, email address, billing and/or credit card information, etc which may be used to purchase products or services you have requested.

  • Information automatically collected when visiting the website may include cookies, third party tracking technologies and server logs. 


Otis Innovation may on occasion collect non-personal anonymous demographic information, such as age, gender, race, income, political affiliation or religion, in addition to the type of browser, IP address, operating system for the purpose of providing and maintaining quality service. 


We will only ever collect personal information that you knowingly and voluntarily provide to us by way of registration/membership forms, surveys, or emails. Our intent is to to use personal information for the purpose in which it was requested and any other specific purposes provided by the Policy.


Why We Collect Information and How Long:


The purpose of collecting personal information is to:

  • To provide you with the services you have requested and better understand your needs;

  • To improve our services and products;

  • To provide promotional emails or content we think you may be interested in, when we have your consent;

  • To contact you in regards to surveys or other forms of market research, when we have your consent;

  • To customize our website experience based on your online behaviors and preferences.


The data collected from you will only be stored as long as necessary, which can vary based on the following criteria:

  • Length of time your personal information is relevant;

  • Length of time it is reasonable to keep records to fulfill our duties or obligations;

  • Any limitation time which a claim may be made;

  • Any retention period required by law or recommended by regulators;

  • The type of contact we have with you;

  • The existence of your consent; and 

  • Our genuine interest in keeping your information as outlined in the Policy.


Use of Information Collected:


Otis Innovation does not and will not in the future, sell, rent or lease any of its customer lists and/or names to any other parties.


We may collect and use personal information for the use of in the operation of our website and to ensure that services and products you may request have been fulfilled. We may at times find it necessary to use your personal information to provide you with information about possible products and/or services that may be of interest to you at


Otis Innovation may contact you in regards to completing surveys and/or other research activities related to current or potential future products or services. 


Otis Innovation may use various third-party social media platforms including but not limited to FaceBook, Instagram, YouTube or other programs. These programs may collect data such as IP addresses or require cookies to work properly. They are governed by their own privacy policies and are not within Otis Innovation’s control. 


Disclosure of Information:

Otis Innovation will not use or disclose your information provided by you except under the following circumstances:

  • As necessary to provide services or produce you have requested;

  • In other ways as described in this Policy or in other ways you have consented;

  • In the collection of information in such a way that your identity cannot be reasonably determined;

  • As required by law, subpoena or search warrant;

  • To outside auditors who have agreed to keep the information confidential;

  • As needed to maintain, safeguard and preserve all the rights and property of Otis Innovation.


Non-Marketing Purposes:


Otis Innovation reserves the right to contact you as needed for non-marketing purposes such as bug alerts, security breaches, account issues, and/or changes to products or services. At times this information may be disseminated on our website, newspapers and other public means to post notices. 


Children Under Age 13:


Otis Innovation does not knowingly collect information for children under the age of thirteen (13). If we are made aware that this information has been collected, we will immediately take the necessary steps to delete this information from our system’s database or as an alternative, obtain verifiable parental consent for the use and storage of this information. Anyone under the age of thirteen (13) must seek and obtain parental or guardian consent to use this website.


Unsubscribe or Opt-Out:


All users and visitors have the option to discontinue receiving communications from us via email. Please send the email address you wish to opt-out of to We are not responsible for any third-party websites and you will need to contact them to unsubscribe or opt-out of their communications. 


European Union Users:


Otis Innovation’s operations are located primarily in the United States. Any information provided to us has been transferred out of the European Union (EU) and sent to the United States. By providing personal information to us, you have consented to its storage as described in the Policy.


Your Rights as a Data Subject:


Under the regulations of the General Data Protection Regulation (GDPR) of the EU you have certain rights as a subject. Those are:

  • The right to be informed: we must inform you of how we intend to use your personal data which is covered by this Policy.

  • The right to access: you have the right to access the data we hold about you and must respond to those requests within one month. Requests must be sent to

  • The right to recertification: you have the right to correct any information that we hold if you believe it is incorrect. This can be accomplished by logging into your account or sending us an email.

  • The right to erasure: you have the right to request we delete any information, unless we have a compelling reason no to, in which case you will be notified. Requests should be sent to

  • The right to restrict processing: you can change your communication preferences or opt-out of communications by emailing us at

  • The right to portability: you can obtain and use your data that we hold for your own purposes without explanation. Requests for this information can be made to

  • The right to object: you can file a formal objection with us regarding our use of your information with third-parties, or its processing where our legal basis is our legitimate interest in it. This can be done by sending an email to


We also strive to protect your personal information and encrypt or anonymize it whenever possible. We also have protocols in place in the unlikely event we have a data breach and will contact you if your personal information is ever at risk.




Otis Innovation takes precautions to protect your personal information. Sensitive information (e.g. credit card information), obtained through our website, is protected both online and offline and it is encrypted and transmitted to us in a secure manner. This can be confirmed by the “https” at the beginning of our web address.


Information is also protected using encryption offline when employees with specific jobs (e.g. billing, customer service) are granted access to personal information. The computers and servers where information is stored are kept in a secure environment to prevent loss, misuse, unauthorized access, disclosure, or modification of user’s personal information. 


The company uses Secure Socket Layer (SSL) technology for access and communication of credit card and personal information. 


Acceptance of Terms:


By using this website, you agree to the terms and conditions within this Privacy Policy Agreement. By continued use of the website you are agreeing to any changes or updates to this Policy.


How to contact us:



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